Most in-stock items will ship within 24 hours of order placement; however some orders may take up to 72 hours to process. The service days below for Express shipping are in addition to processing time. All shipments are insured for the value of the contents and require a signature for your protection. Domestic Shipping-Ground US Postal Service: *Arrives within 3-5 business days *Rate: $9/garment Overnight Domestic US Express Postal Service: *Arrives next business day *Rate: $28/garment, $5/each additional garment Canada/Mexico/Carribean: *Arrives 8-10 business days *Rate: $35/garment, $5/each additional garment Autralia/New Zealand *Arrives 8-10 business days *Rate: $35/garment, $5/each additional garment Europe/Worldwide *Arrives 8-10 business days *Rate: $35/garment, $5/each additional garment We do not ship C.O.D. Items ordered together may not be shipped out on the same day. Occasionally, some items are temporarily out-of-stock; you will be alerted to any shipping delay at the time of order. You will also be notified of any other delays beyond 10 days after placing your order. We do not ship on Saturdays, Sundays, or holidays. Additional information for Non US Addresses: Unfortunately, orders cannot be expedited or shipped to a P.O. Box. Please note: orders shipped to these regions may be charged taxes and duties by customs and are your responsibility. All Trentacosta.com prices are quoted in U.S. dollars, and your credit card company will calculate the exchange automatically Payment Methods: We accept the following forms of payment: * Visa * MasterCard * American Express * Discover Non-Internet Orders: For customers not wishing to place their order online you may email your contact information to CustomerService@Trentacosta.com Please include a time to contact you, and the time zone you are calling from. One of our service representatives will contact you to take your order directly within 24 hours. Domestic and International Money Orders: Your order will be processed after receipt of the money order. If the full amount is not received, the order will then be canceled. The money order will be returned to you. Please mail all money orders to: Trentacosta 828 Royal St. Ste 266 New Orleans, La. 70116 Please include your name, phone number, email address, shipping address, style number, size, color and quantity. Shipping within the United States & US Territories: All deliveries are required, for your protection, to have a signature. Packages will not be left unattended or unsigned. Trentacosta.com will gladly ship to nearly anywhere in the world. International Standard Shipping: All packages will be sent via US Postal Service (USPS) to shipping addresses outside the United States and should arrive within 8-10 business days of the shipping date. You will receive an email confirmation with tracking information and estimated arrival date. USPS does not deliver to P.O Boxes or an APO/FPO. Overnight deliveries are not possible. Allow an additional 3 days for processing. All customers are responsible for any and all customs transactions. All deliveries are required, for your protection, to have a signature. Packages will not be left unattended or unsigned. Areas we do not currently ship to: Romania, Macedonia, Belarus, Pakistan, Russia, Lithuania, Egypt, Nigeria, Colombia, Malaysia, and Indonesia Sales Tax: Tax Information: Applicable state and local sales tax will be added to all orders shipped to New York addresses. 8.375% sales tax on all sales over $110.00. Sales tax will not be charged on shipments to recipients outside New York State. Order Confirmation: All orders placed with Trentacosta.com will receive confirmation of their order via the email provided by the customer, as well as a second confirmation with UPS tracking number and estimated delivery date. Please make sure you provide us your correct email address. Tracking your Order and Delivery: At the time of placing your order you will be asked to provide an email so that your order, credit card approval and delivery status can be provided to you. If you have further questions, please contact us at CustomerService@Trentacosta.com We will respond to you within 24 hours. Discontinued / Out of Stock Items: If for some reason a particular item(s) you ordered is discontinued, or not instock, that item(s) will be removed from your order's total and will be reflected in the shipping confirmation email. Returns & Exchanges If for any reason you are not completely satisfied with your purchase, you may return or exchange your merchandise within 7 days of receipt for a full refund. Exchanges are subject to item availability. International orders have 14 days of receipt for a full refund. Please Note: Any returns or exchanges postmarked after 14 days of your receipt date and/or missing a return authorization number will be returned to you at your shipping expense. We can only accept returns shipped via Fed Ex, UPS, DHL or USPS Terms for Returning: The garments must be returned in original condition. We inspect all garments before leaving our warehouse. Returns are inspected upon receipt. Items must not have been worn, washed, or altered. All original tags must be attached. Items with snags, rips, make-up stains, odors, or other damages will result in the item being returned to you. Trentacosta.com does not accept responsibility for the sizing you select for your merchandise. So please pay special attention to our sizing chart! How to Return Garment(s): 1. You must first get a Return Authorization number. You can obtain a Return Authorization number by requesting one from the following email: RA@Trentacosta.com *No returns or exchanges without a Return Authorization number. 2. Inspect the garments. All items returned or exchanged must meet the following standards: They must be unworn They must have original tags attached in original positions They must be in perfect condition They cannot have stains, soils, tears, odors or damage of any kind They must be returned with all accessories such as belts, etc Shipping garment(s) to Trentacosta.com Put your Return Authorization (RA) number clearly on the outside of the box. Return address will be provided upon receipt of an RA #. (insurance recommended). Please require a signature. We can only accept returns shipped by Fed Ex, UPS, DHL & USPS Merchandise returned or exchanged must be postmarked within seven (7) days of receipt or the package will be refused. International ordes must be postmarked within seven (14) days of receipt or the package will be refused. Shipping costs for return and exchange are non-refundable. Trentacosta.com only accepts prepaid shipping packages. C.O.D. is not accepted. Credit or Exchanges: Credit Credit is issued in the form of original payment minus shipping, handling, fees and any sales tax. Exchanges Trentacosta.com will make every effort to exchange eligible merchandise for a different size, color or style. Exchanges depend on availability. Your Privacy Thank you for shopping with us at Trentacosta.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information. Collected Information Personal information you provide to us while creating or updating an account and at checkout (i.e.: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. We also use cookies* to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience. Trentacosta.com may disclose specific personal information about you if required by law, governmental request, court order if based on our good faith belief, it is necessary to conform or comply with such law, request or court. *Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. Our Email List We offer those who sign-up for our email list advanced notice of new merchandise, and other Trentacosta.com news. Email addresses collected at Trentacosta.com are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you. Business Partners Trentacosta.com contracts with an outside service provider to help us better understand your use of Trentacosta.com. Our service provider places cookies on your computer to collect various kinds of information for us related to your use of Trentacosta.com, so that we may continue to refine and improve the site for our customers. We do not allow our service provider to collect any credit card, user name or password information, nor do we allow them to use any of the data they collect for us for any purpose other than the improvement of our site. Additionally, our service provider is contractually required to maintain all the information collected for us in strict confidence. Secure Shopping Orders placed on our site are encrypted using SSLtechnology*, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to email us at *Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. *Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers and that we will NEVER ask for sensitive information via email. Policy Changes Trentacosta.com may periodically update this privacy & security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The Trentacosta.com privacy & security policy only addresses the use and disclosure of information we collect from you on our website. Please contact us with any questions about our privacy & security policy: Email: CustomerService@Trentacosta.com |